Frequently Asked Questions

Everything you need to know about our sustainable home essentials.

What makes Naked Paper products sustainable?

Our products are crafted from 100% recycled fibers or rapidly renewable bamboo, processed without chlorine bleach or harsh dyes to ensure they are as gentle on the planet as they are on your skin.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our carbon-neutral warehouse.

Can I set up a recurring subscription?

Yes! You can choose your preferred delivery frequency (every 4, 8, or 12 weeks) and save 15% on every order. Subscriptions can be paused or canceled at any time through your account dashboard.

Is your packaging plastic-free?

Absolutely. We use zero plastic in our packaging. Your rolls are individually wrapped in recycled paper and shipped in FSC-certified cardboard boxes sealed with paper tape.

What is your return policy?

Due to the hygienic nature of our products, we cannot accept returns on opened packages. However, if you are unsatisfied with your purchase or received a damaged item, please contact us within 30 days for a full refund or replacement.

Are Naked Paper products safe for septic systems?

Yes, all of our toilet paper and tissue products are fast-dissolving and 100% safe for use in all septic systems and RV tanks.